CV11 Terms and Conditions – Know Before You Use

CV11 (hereinafter referred to as the "Platform") is an international online gaming platform offering a range of gaming services to Bangladeshi users, including Live Casino, Sports Betting, slots, and bingo. These Terms and Conditions ("Terms") constitute a legally binding agreement between CV11 and its users.

By creating an account on CV11, using the platform, or participating in any game, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using CV11.

CV11 reserves the right to modify these Terms at any time. Updated Terms take effect immediately upon publication on the platform. Users are responsible for reviewing the Terms regularly.

The following requirements must be met to register an account on CV11:

• You must be at least 18 years of age.
• All information provided on the registration form must be truthful, accurate, and complete.
• Each individual may only hold one account. If the same person is found to have multiple accounts, all of them will be terminated.
• Only one account is permitted per device, IP address, or household.
• It is your responsibility to keep your account password confidential.

As part of the verification process, CV11 may request proof of identity (NID, passport), proof of address, and proof of payment method. Withdrawals may be delayed if verification is not completed.

If false information is found on an account, CV11 reserves the right to immediately close the account and forfeit all balances.

The following rules apply to all deposits made on CV11:

• Minimum Deposit: BDT 500 (five hundred taka).
• Maximum Deposit: BDT 50,000 per day, though this may vary in special cases.
• Accepted Payment Methods: bKash, Nagad, and Rocket.
• Deposits are typically credited to your account within 5 minutes.
• No additional charges are applied for deposits.
• Only payment methods registered in your own name may be used.
• Deposits from third-party accounts are strictly prohibited.

CV11 reserves the right to investigate suspicious deposit transactions. If money laundering or illegal funds are suspected, CV11 is obligated to notify the relevant authorities.

The following policy applies to the withdrawal of winnings:

• Minimum Withdrawal: BDT 500।
• Maximum Withdrawal: BDT 100,000 (one lakh) per day.
• Withdrawals are only permitted from verified accounts.
• Withdrawals are typically processed within 3–30 minutes; larger amounts may take up to 24 hours.
• Withdrawals must be made using the same payment method used for the deposit.
• Wagering requirements must be met before any bonus balance can be withdrawn.

CV11 offers exciting bonuses and promotions for its players. The following terms apply to the claiming and use of all bonuses:

• Welcome Bonus: New members can receive up to a 150% bonus on their first deposit. To withdraw this bonus, a minimum wagering requirement of 20x must be met.
• Reload Bonus: A 15x wagering requirement applies to the daily reload bonus.
• Cashback Offer: No wagering requirements apply to the weekly cashback.
• Multiple bonuses cannot be active simultaneously unless otherwise stated in the promotion's terms.
• If a withdrawal is made while a bonus is active, the bonus balance will be forfeited.
• Any attempt to abuse bonuses or claim bonuses through multiple accounts will result in permanent account closure.

CV11 reserves the right to modify, suspend, or cancel any bonus offer at any time. To view the latest promotions, Promotions Page Visit.

The following rules apply to all games played on CV11:

• Each game has its own rules, which should be reviewed before starting.
• Game outcomes are determined by RNG (Random Number Generator) technology, ensuring complete fairness.
• If a game is interrupted due to a technical issue, CV11 will review the game state and make an appropriate decision.
• Once confirmed, bets placed on Sports Betting cannot be changed.
• If a technical error in a live game results in a disputed outcome, CV11's decision will be final.
• Exploiting software or system vulnerabilities to gain an unfair advantage is strictly prohibited.

The following activities are strictly prohibited on the CV11 platform:

• Creating and operating multiple accounts.
• Registering using a false identity or someone else's identity.
• Bonus hunting or attempting to abuse promotions.
• Using any illegal or unauthorized software, bots, or automated systems.
• Threatening, harassing, or abusing other players or CV11 staff.
• Using the platform for money laundering or any illegal financial transactions.
• Attempting to hack or gain unauthorized access to CV11's systems.
• Using a third-party payment method.

CV11 believes gaming should be a source of entertainment, never a cause of harm. We encourage all players to game responsibly.

The following responsible gaming features are available on the CV11 platform:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set your own limits on how long you play.
• Cooling-Off Period: Temporarily suspend your account for a set period.
• Self-Exclusion: Permanently close your account for an extended break.
• Reality Check: You will be reminded at set intervals of how long you have been playing.

If you notice signs of gaming addiction, seek support immediately. Visit our Responsible Gaming Visit the page.

CV11 may suspend or permanently close an account under the following circumstances:

• Violation of these Terms and Conditions.
• Registering with false information.
• Failure to submit required documents during the verification process.
• Suspicious or unusual transaction activity is detected.
• Filing a chargeback or payment dispute.
• The user requests to close their own account.

If you wish to close your account, please contact the support team. You will be given the opportunity to withdraw your verified balance before the account is closed, unless the closure is due to a terms violation.

CV11 accepts no liability for the following:

• Game interruptions caused by loss of internet connection.
• Failure of a third-party service (e.g., payment gateway).
• Account information is compromised due to the user's own negligence.
• If services are unavailable due to force majeure events (natural disasters, war, government restrictions, etc.).
• Failure to achieve expected winnings or incurring financial losses from gaming.

CV11's maximum liability shall not, under any circumstances, exceed the user's active account balance.

CV11 places the highest priority on protecting users' personal data. For full details on how your information is collected, stored, and used, please refer to our Privacy Policyas described.

In summary, CV11:

• Your information is never sold to third parties.
• All data is secured using SSL encryption.
• User data may be disclosed to authorities only when required by law.
• Provides the option to opt out of marketing communications.

CV11 reserves the right to update these Terms and Conditions at any time. Users will be notified of significant changes via email or platform notification in advance.

Continued use of the platform after updated terms have been published will be considered acceptance of the new terms.

Any disputes arising from these Terms will be subject to the laws and jurisdiction of CV11's licensing authority. As a first step, resolution will be sought through CV11's support team.